Get help with BiteBalance.
Having trouble with the beta? We can help with access, installation, scanning, logging, account, or privacy questions. Every request is reviewed by the BiteBalance team. Response times may vary, and we cannot guarantee a reply by a specific time.
Email the BiteBalance team.
If you can open BiteBalance, send your report from the app. Otherwise, email us for help with access, logging, scanning, account, privacy, deletion, or other app questions.
support@bitebalance.netTell us what happened.
Include the app version, phone and operating-system version, the screen you were using, and the steps that led to the problem. Tell us what you expected, what happened instead, and whether it happens again. Attach a screenshot only when it does not show private information.
What happens next
We may ask a follow-up question or verify account ownership before handling an account, privacy, export, correction, or deletion request.
We read the request
We review the account, platform, app version, and problem or request you described.
We may confirm ownership
Sensitive account and data changes may require verification before support can act.
We send an update
When follow-up is needed, support sends a question, status update, or completion notice.
Support, access, and privacy basics.
Where do beta install issues go?
Email us for help with TestFlight, Play beta, invites, updates, or account-gated access. Include your platform, invite email, and app version if installed. For sign-in, verification, export, correction, or privacy requests, use Account & data help.
How do I delete my account or data?
Use Account deletion for full account removal, or Data deletion when you want app data removed but the account kept open.
Is public sign-up available?
No. BiteBalance is in closed beta and public sign-up is not available right now.
Does BiteBalance show ads or sell personal information?
BiteBalance does not sell personal information, does not run ads in the app, and does not use personal information for advertising. See the Privacy Policy for the complete boundaries.
Does BiteBalance replace medical advice?
No. BiteBalance supports nutrition tracking and planning. It is not a medical device and does not replace advice from a qualified healthcare professional.