Delete app data without closing your account.
Use BiteBalance to remove eligible records when you can sign in. If you cannot access the app or need a broader set of data removed, email the BiteBalance team.
Use the app when you can sign in.
Open BiteBalance, sign in, and go to Account → Privacy & data.
Select eligible logs, saved foods, goals, preferences, or other app data without closing your account.
Verify your ownership if asked. We’ll let you know when the request is complete or if we need anything else.
Request deletion by email.
Email support@bitebalance.net from your account email, if you have one. Tell us how you sign in, which device you use, and what you want removed. Say that you want to keep the account open.
Data you can ask us to delete.
Eligible app data can be deleted or de-identified without closing your account.
Food logs, saved foods, recipes, reviews, macro tracking records, barcode scans, and selected nutrition history.
Hydration entries, weight/profile details, goals, preferences, reminders, optional synced health data, and account-linked app settings.
Support context, catalog submissions, barcode corrections, and screenshots may be deleted, de-identified, or retained when needed for safety, abuse prevention, disputes, or legal obligations.
BiteBalance aims to confirm requests submitted from this page within 7 days and complete eligible deletion within 30 days after verification unless legal, security, fraud-prevention, dispute, enforcement, or backup requirements require more time. Backup copies are isolated from active use and expire through the backup lifecycle.